The most commonly asked questions we receive are
answered below but if you cannot find your answer please
do not hesitate to contact us. |
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Where is my order confirmation email?
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All orders will be sent an order confirmation email.
If you have placed an order through our standard online
shop checkout, the email is automated and will reach you
within a short time (typically no later than an hour) of
completing the checkout process.
If the order is placed through our online form for made
to order or cut to size items, this will take a little
longer as we will need to check through your order to
ensure correctness. This will therefore be sent as soon
as possible during our working hours.
If you cannot find your email confirmation, please check
your Spam, Junk or your Deleted items folders where your
or your email providers rules may have moved the email.
If you still cannot find your order confirmation email,
this may be because you have mistyped your email address
or used an erroneous or secondary email address at order
placement.
If you are sure you have placed an order with us and are
unable to find your order confirmation email after a
reasonable period, please simply Contact Us with enough details
for us to track your order, and we will resend your
confirmation.
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Back to Questions
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How do I place an order?
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All products we offer are now
available for pricing and ordering online.
It depends on the product and
your destination as to how to place your
order:
a) Ordering
standard sheet products sold in our online
shop to UK Mainland.
Simply press the
Add to Cart button of your
required product in our
online shop and proceed through the
Checkout.
or/
b) Ordering made to order and cut to
size products or products for dispatch to
areas outside of Mainland UK
After receiving your quotation/s, or choosing products from
our online
shop, products can be ordered through
our online order form,
where you will need to type the Product
Reference/s manually. (This is a simple
process. You will be prompted for any
information not entered.)
Related
Question: How do I order Regency Diamond
Brass Grilles, please click
here.
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How much do you charge to deliver to UK
Mainland?
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Delivery to standard mainland UK
destinations (including Isle of Wight)
placed through our online shop checkout is
£8.50 for your entire checkout order.
For Made to Order and Cut to Size items
placed through our
online form, delivery pricing is £12.50
to mainland UK. (This is due to the custom
packaging involved.)
UK Mainland Exceptions:
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Mainland UK does
not include Northern Ireland where we
kindly ask you request a quotation as
for international delivery
to allow us to provide you with delivery
pricing based on your product
requirements.
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The following areas of Scotland will
incur delivery surcharges applied by
couriers. This applies to postcodes:
All IV postcodes (Not IV1), KW1 to KW14
PA34, PA37, PA38, PA39
PH19 to PH26, PH30 to PH40, PH41, PH49,
PH50
(Please check pricing as for
international delivery.)
For information on dispatch timescales, please
click here.
For information on how we deliver, please
click here.
For information on delivery to international/non UK Mainland and Scottish
Highland locations, please click here.
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What is the dispatch timescale for your products?
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Dispatch timescales vary depending on the
product and are stated on the product page
alongside the delivery van graphic.
We will do our very best to dispatch your
goods promptly and reduce the stated
timescales if possible. Most orders are
usually sent much sooner but please allow up
to the timescale stated.
(International delivery is usually
just a few working days longer than UK
mainland delivery.)
Please Note
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All timescales stated commence from when
payment has cleared.
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Orders placed during weekends and
holidays will not be received until the
following working day. Timescales
therefore commence from this time.
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Where larger quantities are required,
stated timescales may be exceed.
For information on how we deliver, please click here.
For information on delivery charges, please
click here.
For information on delivery to
international/non UK Mainland and Scottish
Highland locations, please click here.
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How do you deliver?
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All deliveries are sent via external courier services.
A tracking email will be sent upon dispatch containing
your consignment number and a link to the courier's
website tracking page where you can check on delivery
progress and interact with delivery.
As with all couriers, they will use the standard courier
card drop system.
If when delivering the couriers obtain no response, they
will leave a card for you to contact them to agree
re-delivery. They may also leave with a neighbour that
is happy to hold the delivery for you.
Please Note:
For information on timescales,
please
click here.
For information on delivery charges, please click here.
For information on delivery to international/non UK
Mainland and Scottish Highland locations, please
click here.
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Do you deliver internationally / outside of Mainland UK?
Includes all of Ireland and for the purposes of
obtaining possible delivery surcharges, Scottish
postcodes starting: IV (Not IV1), KW1 to KW14, PA34,
PA37, PA38, PA39, PH19 to PH26, PH30 to PH40, PH41,
PH49, PH50)
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The majority of our products are available for
international delivery.
We deliver internationally on a daily basis and it is a simple process to
place an order.
International delivery charges are based on the
destination and the weight and dimensions of your items
and start at around £40 (GBP) to Ireland, the EU, USA
and Canada but may be considerably more to other areas
(Charges to New Zealand and Australia for example, may
be in excess of goods value for smaller orders).
If you are happy with the product pricing in our online
shop or by use of our
online calculators, please send us the details of
your items of interest using our
International Delivery Pricing Request Form. This
will provide us with the information needed to calculate
delivery and reply with pricing.
If you would like to proceed with a purchase, orders can
be placed by use of our
Online Order Form.
We will confirm your order by email once received and
checked along with a paid invoice and order reference.
Once dispatched, we will send you a tracking email to
enable you to monitor delivery progress.
Our international couriers will usually deliver your
order within 2 working days of dispatch.
Please Note:
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As with all goods shipped between countries, taxes may apply. Any customs
duties and taxes that may be incurred through export
of purchased goods, would be billed to the customer
by the appropriate bodies and not by us.
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Investigation of any possible
customs duties and taxes payable is a matter for the
customer.
For information on timescales,
please
click here.
For information on how we deliver, please click here.
For information on delivery charges, please click here.
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Do you have a brochure you can send?
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Sorry but we no longer offer a
printed brochure.
Due to constant changes in our product range and
extensive online access, we believe that the website is
the most reliable way to view and choose our products.
The advantage of the website is that it is always
up-to-date and allows you to click and enlarge the
images to provide a more detailed view.
Of course, if you wish to, you may print a particular
web page from your Internet browser.
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How do I obtain pricing?
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All pricing is available via our
website and displayed either directly on the product
page in our online shop
or by following a link / button to a pricing calculator
from the product page if it is a made to order product
or available as a cut to size item.
Please let us know if you require any assistance with
pricing.
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What sheet dimensions do you offer in your perforated
and expanded decorative grille ranges?
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(This is not applicable to
Made to Order grilles or
Wire Mesh which are not perforated sheet grilles and
are supplied to your requested size.)
Please view the table below which summarises available
sheet sizes.
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Can you cut the perforated sheet grille I require?
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(Not applicable to Made to
Order grilles, or
Wire Mesh which are not perforated sheet grilles and
already made to your required size.)
If a perforated sheet grille is
available as Cut to Size, it will be stated in the
details on the product page and there will be a link on
the page that will take you to a pricing calculator to
obtain your cut to size prices, with the option to
order. Otherwise it is sold only in the sheet size/s
shown.
Please Note:
It is unnecessary to take sheet size or the number of
sheets that we require to perform the task into
consideration.
All that is needed to be aware
of, is that the maximum size of any cut piece we can
supply is 1800mm x 960mm.
Simply enter your sizes and quantities into the
calculator and it will perform the pricing for you:
Perforated
Aluminium and Steel Pricing Calculator
Perforated Solid Brass
Cut to Size Pricing Calculator
When we cut grilles to size, the pattern is centred both
horizontally and vertically and any unpatterned area of
the grille sheet is removed. A perforated grille cut to
your requested size, will therefore be all pattern to
the edges.
When entering your required sizes, remember to include
enough additional grille to fix through at the edge if
required (typically a minimum of 10mm extra all around
to overlap radiator cover openings and other apertures).
General Notes:
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Our cutting produces edges
that are "raw" cut and not intended for display. In
most applications the edge is hidden.
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No off cuts are supplied.
Pricing is for the cut pieces supplied only.
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We cannot state which part of
the pattern will become the edge.
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Multiple pieces of the same
size will be cut to match (when processed on the
same order).
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Cutting tolerances are +/- 2mm
per supplied dimension.
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If you can cut the sheets
yourself and have calculated that you will
obtain a preferable price by purchasing uncut
sheet/s, then please purchase the amount of standard
sheets you require through our online shop checkout.
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Back to Questions
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How do I cut grilles myself?
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(This is general advice for
your assistance if required and not specific
instructions or a request for you to follow any
particular method of cutting.)
Made to order grilles Regency, Georgian and Interwoven,
cannot be cut by the customer and are made to your
requested size.
Only perforated grille sheets, would require cutting to
size and are approx. 1mm in thickness for metal and
approx. 4mm for mdf.
Cutting can easily be performed with tin snips if metal
or a hacksaw, Stanley knife or similar, if mdf.
MDF based grilles can be cut by simple use of a Stanley
knife or similar. Use a straight edge and cut a long the
same line a number of times. (A number of repeated low
pressure cuts tends to be more accurate and easier than
one hard pressure cut that may veer off the line.)
Tin snips for metal cutting can be purchased very
cheaply from you local DIY store or online.
An example of tin snips can be found at Amazon by
Clicking Here.
We cut with an industrial guillotine. The only
difference between our cutting and the customers, is
that your cut may not be as "clean" or straight.
Our cutting also produces edges that are "raw" cut and
not intended for display. In most applications the edge
is hidden.
Choose the best sheet size for the size and quantity of grilles
you require.
Wire mesh on its own e.g.
MEB/FM can be cut with sturdy scissors.
If you would like us to cut to
size for you, please see the question
above.
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Do you offer grille samples?
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We believe that the grille images on this website are
very representative of their look but we can send you a
small sample of grille if it is available as a sample.
Samples average a size of approx. 80mm x 80mm (3 inches
square) dependent on the product.
We have most perforated sheet grilles and wire mesh
available as stock samples.
Made to order grilles such as
Regency, Georgian and Interwoven, are not available
in every possible design as stock samples, as these are
made to order products with many style combinations.
You may therefore be sent the closest match or a
combination to allow visualisation from our current
selection of stocked samples.
If you require a specific sample of a made to order
grille that is not available from our current stock of
samples (please check with us) and a combination of
samples for visualisation is not suitable, the only
option is for us to manufacture a sample for you and
this would be classed as an order.
This would therefore need to purchased through the usual
quotation and purchasing process (min cost is for 1 sq
foot).
Stock samples are free to UK mainland but international
delivery would need to be charged to cover courier
costs.
Sample Summary:
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Stock samples and delivery are
free to UK Mainland addresses.
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We charge delivery to send
stock samples internationally to cover courier
costs. This charge is usually £20 (GBP) depending on
weight and destination.
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If we do not have a sample of
the actual grille available, we may send you a
combination of finish and design to allow
visualisation.
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Stock samples are pre-existing
and therefore cannot be requested to the customers
size.
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Request your sample by
contacting us stating the Product Reference.
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Is there pattern all the way to the edge?
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All perforated grilles purchased in their stated sheet sizes, will have a
small amount of unpatterned edge border where the
pattern cannot be punched.
This is typically around 10mm and is indicated in the
notes on the product page.
Made to order and cut to size grilles will be all
pattern to the edge.
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Why do you sometimes say metal grilles, other times
aluminium and steel?
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We say metal when the grille category in our shop includes a mixture of
aluminium and steel grilles.
We tend to categorise grilles by their finish. Anodised
finishes can only be applied to aluminium. However,
powder coating is available to both aluminium and steel
grilles, so we just say metal to include both.
In summary, metal means the product category may contain
a mixture of aluminium and steel grilles.
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What is an anodised finish?
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Anodising is an electrochemical
process that changes an aluminium surface into an
attractive finish in a choice of colours that is easy to
maintain, durable, corrosion resistant and light-fast.
We offer a selection of attractive anodised finishes
that we have found to be most popular with our
customers.
Please find our anodised finish grilles here.
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What is a powder coated finish?
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Powder coating is a process
where a dry powder polymer is spray applied and
electrostatically attracted to the item to produce an
even coating which is then heat cured to give a hard
wearing decorative finish.
The advantage over standard paint finishes is that it
does not require chemical spray solvents and is
therefore more environmentally friendly and allows a
much thicker coating without paint runs or sagging.
We offer a selection of attractive powder coated
finishes that we have found to be most popular with our
customers.
Please find our powder coated
finish grilles
here.
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Why do you clear lacquer brass? / Will brass tarnish?
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All brass is susceptible to tarnishing over time. Brass grille products
can be sprayed with a fine clear lacquer coating to help
maintain their appearance and resist tarnishing.
How and if brass will change in appearance without clear
lacquering cannot be predicted and depends on the
environment it is in, whether it is touched, etc.
Brass may look the same for years with hardly any change
at all.
Our perforated brass sheet grilles and brass wire mesh
can be chosen to have a clear lacquer applied using the
lacquering choice selector.
Made to order natural brass products such as Regency,
Georgian and Interwoven grilles are clear lacquered by
default to maintain their appearance but can be
requested to be unlacquered by adding a note in the
Comments box of the order form.
Clear lacquering is recommended for long term resistance
to tarnishing. However, this is a personal preference.
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Can you provide an antique finish to your perforated
brass sheets?
(Antiquing information for made to order grilles is
provided on their respective product pages)
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Yes. However, antiquing is a process that adds expense and an additional 1
week delay to your order.
If you would like to antique our perforated brass
yourself, there are antiquing fluids available such
Tourmaline, that can be applied.
You will need to order your grille "unlacquered" and
once treated, clear lacquer protect to fix the finish.
(This information is provided as an overview to assist
our customers. Full instructions are available from the
suppliers of these products and must be adhered to.)
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How do I order Regency Diamond Brass grilles?
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Regency diamond brass grilles are made to order by hand to your required
size.
The base metal is always brass, which can be plated or
treated to offer other finish options.
Pricing depends on many factors including style, size
and quantity.
Our Regency Webpage shows just some of the many
combinations that can be chosen within the range.
The
Specifying Table at the bottom of the Regency page
shows how to specify your own combination.
Our
Technical Notes at the bottom of the Regency page
gives construction and fitting information.
Our
Pricing Calculator allows you to obtain pricing with
the option to order.
We have provided instant pricing calculators for both
metric (mm and cm) and
imperial (inches) that will allow you to experiment
with choices and design a grille that suits your
requirements and budget.
If you wish to place an order, orders can be placed using our Order Form.
Please Note: If delivery is outside of mainland UK, you
would need to obtain an
International Delivery Pricing Request.
(For further information on international delivery
please
click here.)
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Can I collect my grilles order from your premises?
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Our workshop facilities do not permit customer collection.
All deliveries are sent via third party (external)
courier services at subsidised rates.
For further information on how we deliver, please
click here.
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What is
a Special Order Product?
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A Special
Order product is a product that we do not hold in stock
and is ordered from our suppliers upon your request.
We have only a few special order products which are
perforated sheet grilles and they are labelled as such
on the product page.
Special order products have a 20% restocking fee if
returned as we will have to send them back to our
supplier.
The estimated timescales for dispatch are shown on the
product page.
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Can I obtain a VAT Invoice?
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We are a VAT registered company.
All orders placed online will receive an email as
receipt of your order. (Not received?
Click Here)
Orders placed through our
online shop have the additional option check box to
request a VAT invoice.
If checked, this will be emailed to you as an attachment
to your tracking email.
For made to order and cut to size products, you will
receive a paid invoice in advance of goods with your
order confirmation.
VAT invoices can be requested at a later date if supplied with the
order number and other relevant details but please check
first with the person who placed the order who should
have already received a copy.
(Our VAT and Company Number can be found at the
bottom of all pages in our online shop)
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Do your supply frames for your
grilles?
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No fixings, beading or framing is supplied as standard with any of our
decorative grilles or mesh.
In by far the majority of applications, grille edges are
hidden behind your aperture and framing is not required.
We can manufacture custom brass frames made from solid
brass that can be plated or treated to match our
perforated brass and made to order grille range finish
options.
If you require a custom brass frame this would be an expensive addition.
Please contact us for details.
Back to Questions
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Please do not hesitate to contact us with any further
questions.
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